Privacy Policy

This document describes the means and methods of administration of this website and application in relation to the processing of information and personal data of users who visit the website and the " FinanceOne " application. The following information is implemented and in accordance with the provisions of Law no. 9887, dated 10/03/2008 "On the protection of personal data" as well as the internal regulations of the company FinanceOne sh.p.k mandatory for implementation. The party responsible for the processing of personal data is " FinanceOne sh.p.k," registered at the National Business Center with the Unique Identification Number (NUIS) M31709024O, with its headquarters at “Ibrahim Rugova Street 352, Apt. 25, Tirana, Albania”.

FinanceOne collects your personal data for the purpose of providing the service. This applies to the information collected about visitors to our site, customers, job candidates and our current and former employees, other individuals who submit various requests for information, etc.

FinanceOne guarantees the security conditions for the storage and further processing of this data, in full compliance with the provisions of law no. 9887 dated 10.03.2008 "On the Protection of Personal Data" as amended. The user confirms the completeness and authenticity of the information provided and authorizes also data processing.

The data is provided only for the official website www.financeone.al and the FinanceOne application (IOS, Android) and not for other pages or applications which are visited by the user through other links.

1. PERSONAL DATA PROCESSING

The processing of personal data related to the services offered through the official website or FinanceOne application are managed by the technical staff of the responsible sector in the IT Department as well as the persons responsible for data processing within FinanceOne. No information resulting from the service via the Internet or the application is communicated or distributed except when the information is requested by the competent authorities entitled by special law in compliance with the legal provisions of Law no. 9887, dated 10/03/2008 "On the protection of personal data" as amended.

The personal data provided by the users are used only for the purpose of providing the service or to fulfill the request and are communicated to the service provider and third parties, only if they are needed for this purpose, respecting the requirements of the law.

The employees of FinanceOne are subject to the obligation to maintain the confidentiality of the information which is given to the latter in order to exercise its functions based on the Law, and can only disseminate it to the legal authorities. FinanceOne always evaluates the integrity of new employees before they are hired. FinanceOne continuously monitors the accesses and processing of the personal data it controls to ensure their integrity and confidentiality.

2. CATEGORIES OF DATA SUBJECTS THAT ARE PROCESSED

FinanceOne use personal data of categories of personal data subjects (customers, employees, job candidates, Partners in the provision of services, etc.), and keep them in order to we offer the service to the data subject or to comply with the agreements between the parties as well as for cases requested by the data subject for other purposes closely related to the provision of the service. The official website and FinanceOne app receive data as part of normal operation the transmission of which occurs during the use of communication protocols via the Internet. The official website and FinanceOne application do not include links to other sites and the data that these the latter collect or process. When you are on another page or application, we advise you to read the privacy statements of the respective sites and applications.

Access to the FinanceOne application in any case is carried out through the credentials created by the customer at the time of registration (username, password) as a system that processes personal data and other financial data of a confidential nature. For special payment services, the customer may be required to process payments after inputting the credentials they have in accordance with the legal framework regarding the security of data processing and cyber security.

FinanceOne in no case collects data such as fingerprints, face ID used for access via electronic remote communication devices. This data is processed and recorded only in your electronic device.

The personal data of the electronic services are stored in systems with a high security standard certified as per the international ISO standards. FinanceOne processes the personal data of the user and authorized persons for the purpose of providing payment services or ancillary services or information services.

Data voluntarily provided by the user on the site or in the application, all optional emails, explicit and voluntarily sent to the specified addresses, includes the subsequent receipt of the sender’s address that is needed to respond to the requests as well as for any other personal data contained in the email.

Usage of personal data to send advertising material or commercial information for the sale of products or services by FinanceOne requires the prior consent of the data subject. By using the application or accepting the terms of use or "cookies" or signing the cooperation contract with FinanceOne, you give your consent regarding the further processing of data, having the possibility that through a link or dedicated functionality or through the request official at FinanceOne to unregister in case you do not wish to be informed further, to use the service or be a customer of FinanceOne. In this regard, FinanceOne guarantees the deletion of any data that belongs to you and that is not a legal obligation to store or archive.

For individuals who apply for employment with FinanceOne, we use their information to process the application and to monitor recruitment statistics. When we want to disclose the data to a third party, for example, when we want them to receive a reference, or to receive some data from other relevant institutions, we do not do this without first informing the data subjects, unless this information is legally required. Personal data related to applicants who are not selected in the recruitment process are stored until the end of the period defined in the legislation in force, then they are destroyed or deleted. We retain non-personalized information for statistical purposes about applicants to assist our recruitment activities, but no applicant is identifiable from this data.

For individuals who are employed by FinanceOne, we hold personal data that is necessary only for the purpose of employment and no other. The data is kept in secure places with high security standards as well as in computer systems in accordance with the law and our internal rules. When an employee is no longer employed with FinanceOne, we prepare a file regarding the period during which he was employed. The data in the file are kept secure and used only for purposes of direct importance on the employment of the person until the term set by law expires. Then, the data are destroyed.

3. PERSONAL DATA COLLECTED FROM CLIENT

In the context of providing services through the FinanceOne platform, during the registration of the client's account and throughout the operation of this account, FinanceOne collects and stores the following data:
• First name, last name,
• Date of birth,
• Place of birth,
• Address and
• Nationality;
• Their phone number and email address.
During the provision of services in accordance with the terms and conditions accepted by the client, FinanceOne may request clients to submit additional documents necessary for the identification and verification of the client's identity based on the requirements of the Applicable Law, including but not limited to:
• Certificates issued by civil offices;
• Employment contracts, work certificates, or other documents that verify the employment relationship;
• Purchase or rental contracts for apartments;
• Contracts with service providers, such as telephony, mobile, electricity, etc.;
• A photograph of their identification document.
FinanceOne also stores technical data such as:
• IP address
• Information about the browser and device accessing the system
• Geographic location based on GPS coordinates for clients who allow this
• Profile pictures
• EXIF data that may be attached to uploaded photos.
The aforementioned technical data is stored for security reasons. In the rare case of unauthorized access to a user’s profile, this data helps the technical staff investigate the reason and also helps authorities locate or identify perpetrators.

4. PERSONAL DATA PROCESSING METHODS

The subjects' personal data are processed electronically and manually in full accordance with security measures defined in the provisions of law no. 9887, dated 10/03/2008 "On data protection personal" amended.

FinanceOne protects the data in secure premises and systems until the end of the term defined in Instruction No. 20 dated 03.08.2012 of the Commissioner for the Right to Information and Personal Data Protection, unless otherwise provided by applicable law, the data are subsequently destroyed.

5. ACCESS TO PERSONAL DATA

FinanceOne in compliance with the legal framework gives individuals access to their personal data. Individuals may be informed whether we possess any personal data by sending us a "request for access to personal data" and pursuant to Law No. 9887 "On the protection of personal data", as amended, Individuals can identify whether we hold any personal data by sending a "data access request personal" and based on Law no. 9887, dated 10/03/2008 " On the protection of personal data "as amended, within a period of 30 days from the date of receipt of the request FinanceOne shall inform you about the data or shall explain the reasons why the information cannot be provided.

If we hold your personal data, we will let you know why we keep them, we will Show to which recipient such data can be disclosed, we will give you a description of them and, if possible, a copy of the information in an understandable form.

For any personal data maintained by us, as well as on any rights you are entitled as a data subject in accordance with Law no. 9887 "On Protection of Personal Data", dated 10/03/2008, as amended, it is necessary to file a request to the FinanceOne by submitting your legal identification documents. You can also directly contact the Commissioner for the protection of Personal Data or you can be informed about the provisions of the legal framework on the official website of the commissioner https://www.idp.al/.

6. RIGHTS OF THE PERSONAL DATA SUBJECT

The user client may at any time exercise their rights in accordance with the Personal Data Protection Legislation, including the following:
• The right to be informed in detail about how personal data is processed by FinanceOne;
• The right to request the correction or deletion of data;
• The right to object at any time to the processing of personal data;
• The right to file a complaint with the communication channels of FinanceOne as well as with the Commissioner;
• Any other rights in accordance with the Personal Data Protection Legislation.

7. SECURITY OF PERSONAL DATA PROCESSED

FinanceOne processes the personal data of personal data subjects in order to perform its activity and its statutory duties in accordance with the legislation in force and internal rules. This may include confidential information about the categories of data subjects being processed. FinanceOne is committed to ensure the use of information and information technology systems in order to maintain the integrity and confidentiality of information under its control. FinanceOne uses a risk-based approach in assessing and understanding risks and uses all physical means of personnel, both technical and procedural, to provide the appropriate security measures. All employees of FinanceOne are subject to the obligation to maintain the confidentiality of information provided to them while performing their duties based on their job description, and may disclose it only to legal authorities. FinanceOne assesses their integrity before they are hired. FinanceOne monitors their compliance with their information security obligations. According to the confidentiality statement signed by the employees, where they take over civil and criminal legal responsibility, they are obliged to maintain the confidentiality of information even after the termination of their employment relationship.

By accessing the website or the FinanceOne App, you confirm that you have read and accept the terms of use provided therein.

8. HOW TO CONTACT US

Requests for information regarding our privacy policy can be sent by contacting FinanceOne through:
i. Phone: 00355694045957
ii. Email address: [email protected]
iii. Registered mail address: "Tirana, Tirana, Rruga Ibrahim Rugova, 352, Nr. Ap:25.".